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Procedures for Submitting Exclusion and Temporary Suspension Requests

1.Procedure for Submitting a Request for Indefinite Self-Exclusion, Temporary Self-Exclusion or a Temporary Time-Out

Players who wish to be placed under an Exclusion regime (either indefinite self-exclusion or temporary self-exclusion) or a Temporary Time-Out may:

  • submit a relevant application to the land-based casino from which they wish to be excluded;
  • submit a relevant application at certified OPAP PLAY outlets;
  • follow the applicable procedures described on the official websites of the respective License Holders for:online gambling activities (for online gambling), and OPAP PLAY (for Video Lottery Terminals – VLTs).

2. Procedure for Submitting a Request for UNIVERSAL EXCLUSION

At the present time, the Unified Register of Excluded Players is under development and preparation by the Hellenic Gaming Commission (HGC) prior to becoming operational. Until the official launch of the Unified Register of Excluded Players, it is not possible to register players in the Register, nor can their exclusion be automatically and universally applied across all License Holders. Accordingly, the following provisions apply in cases of Universal Exclusion:

Α. Procedure for Requesting Universal Temporary Self-Exclusion from Online Gambling Activities

Players who wish to obtain universal temporary self-exclusion from gambling activities organised and conducted by licensed online gambling operators must submit a separate temporary self-exclusion request to each License Holder with whom they maintain an account.

Β. Procedure for Requesting Universal Indefinite Self-Exclusion from Online Gambling Activities, Video Lottery Terminals (OPAP PLAY–VLTs), and/or Land-Based Casino Gaming

Players who wish to obtain universal indefinite self-exclusion from gambling activities organised and conducted by licensed online gambling operators, through Video Lottery Terminals (OPAP PLAY–VLTs), and/or in land-based casino establishments, must either:
submit a separate self-exclusion request to each License Holder with whom they maintain an account; or
submit their request to the Hellenic Gaming Commission (HGC) for administration and processing.

Στη δεύτερη αυτή περίπτωση, που ο Παίκτης επιθυμεί να διαχειριστεί η ΕΕΕΠ το αίτημά του για καθολικό αποκλεισμό αόριστης διάρκειας, πρέπει να υποβάλει στην ηλεκτρονική διεύθυνση info[@]hgc.gov.gr:

  1. a clear copy of both sides of the player’s identity card or passport;
  1. a solemn declaration bearing an authenticated electronic signature through gov.gr, stating that:

a) ότι επιθυμεί τον αόριστης διάρκειας αποκλεισμό του από τα τυχερά παίγνια που διεξάγονται μέσω διαδικτύου (διαδικτυακά τυχερά παίγνια) και μέσω Παιγνιομηχανημάτων τύπου Video Lottery Terminal (OPAP PLAY-VLTs) και επίγεια στις επιχειρήσεις Καζίνο. (Ο Παίκτης προσαρμόζει το κείμενο, αφαιρώντας όποιο/α από τα τρία είδη τυχερών παιγνίων τυχόν δεν επιθυμεί)

b) the player consents to the disclosure of their personal data for the purposes of processing the request.

Upon receipt of the above documents, the HGC will take the necessary actions to notify all relevant License Holders of the player’s request for Universal Indefinite Self-Exclusion.

Please note that, in all cases, exclusion applies only to licensed gambling operators.
For the purpose of informing the public, the Hellenic Gaming Commission (HGC) compiles and regularly updates a list of licensed gambling operators (the “White List”) that provide gambling services through land-based, online, or other remote gambling channels. The White List is published on the HGC website.
The publication of this list constitutes sufficient notice and proof of the existence of the relevant licence or certification.
The White List can be found here

Participation in gambling activities organised without a valid licence is unlawful and may expose players to significant legal risks, penalties, and sanctions. Before registering with any online gambling website, players should consult the above-mentioned list and bear in mind that only operators included on the White List are licensed by the Hellenic Gaming Commission (HGC)