The handling of complaints and reports is an important supervisory tool of the Hellenic Gaming Commission (HGC). Through complaints submitted by players and the public concerning the services or conduct of licensed operators, as well as reports of illegal betting and unlicensed gambling activities, the HGC monitors compliance and gathers valuable information about the operation of the regulated gambling market.
The collection and analysis of this information enables the HGC to identify recurring issues, detect potential breaches of the regulatory framework, and take appropriate supervisory or enforcement action where necessary, contributing to player protection and the safeguarding of the public interest.