Phone-volume
Ελληνικά
Rss Rss
Ελληνικά

Self-Exclusion Guide – Part B

Questions and Answers (Q&A)

1. What legislation governs exclusion and temporary abstinence?

The primary legislation governing the terms of exclusion and temporary self-exclusion for each category of gambling activity is as follows:

Game Category


Legislative Provision

Online Games

Decision 79835 ΕΞ 2020 (Government Gazette B’3265) of the Minister of Finance entitled “Establishment of Gaming Regulations for the Organization and Conduct of Games of Chance via the Internet”

OPAP PLAY / VLTs

Decision 79314 ΕΞ 2020 (Government Gazette B’3263) of the Minister of Finance entitled “Gaming Regulation on the Conduct of Games of Chance via Video Lottery Terminal (VLT) Gaming Machines”

Land-Based Casinos

Decision 303/5/27.02.2018 (Government Gazette B1025) of the Minister of Finance entitled Amendment and codification of decision T/6736/2003 (B’ 929) of the Minister of Development entitled “Regulation on Administrative Control and Supervision of the Operation of Casinos”.

You may apply directly to the relevant License Holder:

  • Through the casino from which you wish to be excluded.
  • Through a certified OPAP PLAY venue..
  • Through the official website of the relevant online gambling operator.

💡Important: The exclusion applies only to the License Holder to whom the request is submitted..

Until the Unified Register of Excluded Players becomes operational, complete exclusion may be achieved by:

  1. Submitting individual exclusion requests to each License Holder; or
  2. Submitting a request to the HGC, which will communicate the request to all relevant licensed operators.


Required documents:

  • Copy of identity card or passport.
  • Solemn declaration signed via gov.gr.


Note: Exclusion is not available for games in which the player’s identity is not verified.

Indefinite exclusion is never lifted automatically.

  • Online Gambling  and VLTs: Reinstatement may only be requested after one (1) year.
  • Land-Based Casinos: exclusion remains in force for a minimum of six (6) months and may only be lifted following a declaration by the excluded individual.

Land-Based Casinos
The player is denied entry and recorded on the casino’s internal exclusion register.
Online Gambling and VLTs
The License Holder must immediately:

  • Deactivate the Electronic Player Account or Individual Player Card.
  • Set its status to “Closed“.
  • Terminate the contractual relationship with the player.

No.
Licensed providers are prohibited from sending commercial communications, advertising material, promotional offers, direct marketing communications, SMS messages, emails, or similar content to excluded players, provided they are aware of the exclusion.

Yes, but only in relation to land-based casino gambling.

  • A spouse or first-degree relative (parent or child) may submit an exclusion request.
  • A maximum of two exclusion declarations may be submitted per person by spouses and first-degree relatives.

No.
Temporary exclusion is not available for land-based casino gambling.

Physical presence is generally required when requesting exclusion from a specific casino.
However, a request for universal indefinite exclusion from all land-based casinos may be submitted electronically to the HGC by emailing:
info@hgc.gov.gr
and attaching:

  • A copy of a valid identity document.
  • A solemn declaration signed via gov.gr, 

No.
Exclusion measures require player identification and therefore apply only to gambling activities involving player registration or identity verification.
Anonymous activities, such as the purchase of lottery tickets, Joker, KINO, or other similar products, do not currently support exclusion measures.

Exclusion may also be requested by a player’s legal guardian.
The appointment and powers of legal guardians are governed by the Civil Code and family law provisions and do not fall within the HGC’s regulatory competence.

No.
Exclusion measures apply only to licensed providers included in the HGC’s White List.
There is currently no mechanism allowing players to exclude themselves from illegal or unlicensed gambling websites. This is one of the most significant risks associated with illegal gambling, as players are deprived of essential protections such as self-exclusion and responsible gambling safeguards.

To view the White List of licensed providers, click here.

The HGC maintains and regularly updates the White List of licensed gambling providers.

The White List is available, here.

Tip: Always verify that a gambling provider appears on the White List before registering or participating. Only operators included in the White List are licensed by the HGC and subject to the applicable player protection framework.