The values of the HGC should be clearly defined, and should be a constant point of reference in the implementation of the Authority’s actions by its management and staff. Implementing and consolidating these values is an ongoing effort. The HGC declares and commits itself to the following values, which summarise the characteristics of its operating philosophy and which all those who work for it must serve:
→ Respect and Integrity
Transparent, fair and equitable conduct in day-to-day administrative practice with all parties involved in the exercise of the activities and tasks of the HGC.
→ Credibility, Transparency and Accountability
ΠReliable service delivery, accuracy of data, respect of timetables and deadlines, continuous measurement, dissemination of results, participatory decision-making, consultation, justification of actions and initiatives, monitoring and accountability.
→ Social Responsibility and Empathy
Extroversion with a focus on minors, young people and vulnerable social groups, to combat gambling addiction and the risks associated with participation in gambling and to protect society as a whole from illegal gambling networks. Support to the community, fair and transparent practices, sensitivity, understanding and willingness to support.
→ Professionalism and Responsibility
Knowledge, expertise, experience, consistency, courtesy, respect for legality and codes of conduct, continuous improvement of skills, recognition of responsibility for taking action, assessment of the consequences of the options available, effectiveness.
→ Initiative and Cooperation
Anticipating needs, assessing risks, introducing innovations, taking initiatives, adaptability, teamwork, willingness to achieve common goals, mutual support, developing partnerships and joint actions.