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Types of Exclusion and Temporary Suspension

Indefinite Self-Exclusion from online gambling, Video Lottery Terminals (OPAP PLAY-VLTs), and land-based Casino gambling:

If a player requests an indefinite self-exclusion from online gambling activities or Video Lottery Terminals (OPAP PLAY-VLTs), the License Holder is required to immediately deactivate and place the Player Account (for online gambling) or the Individual Player Card (for OPAP PLAY-VLTs) in “Closed” status and terminate the contractual relationship. An indefinite self-exclusion is not lifted automatically. The Player Account or Individual Player Card may only be reactivated at the player’s request, provided that at least one (1) year has elapsed from the date of exclusion, a new Participation Agreement has been entered into, and all legally required procedures have been completed.

For land-based casinos, the exclusion remains in force for a mandatory period of six (6) months from the date the declaration is submitted. It is not lifted automatically and may only be revoked following a request by the excluded person, regardless of whether the exclusion was initiated by the player, a first-degree relative, or the player’s spouse.

2.Temporary Self-Exclusion from Online Gambling and Video Lottery Terminals (VLTs)

The duration of a temporary self-exclusion is determined by the player and must be for a minimum period of one (1) month. The License Holder is required to immediately block the Player Account / Individual Player Card and maintain that status for the entire duration of the temporary self-exclusion period. The restriction is automatically lifted when the period specified by the player expires.

Temporary self-exclusion is not available for gambling activities conducted in land-based casino establishments.

3α. Twenty-Four (24)-Hour Temporary Time-Out from Online Gambling

The License Holder must provide players with the option to take a temporary break from participating in gambling activities for a period of twenty-four (24) hours. If the player chooses this option, the License Holder is required to immediately place the Player Account into “Blocked” status and maintain this status throughout the twenty-four-hour time-out period. The restriction is lifted automatically.

3β. Temporary Time-Out from Gambling Activities Conducted through Video Lottery Terminals (OPAP PLAY–VLTs)

The Operator provides players with the option to interrupt their gaming session and suspend their participation in gambling activities until 00:00:00 (midnight) of the same calendar day (Day Stop).