Hellenic Gaming Commission’s Vision for Quality Assurance of Services

The Hellenic Gaming Commission (HGC) focuses on a comprehensive and continuous commitment to quality principles for the ongoing improvement of its services and processes, with the participation of all personnel, in order to fully meet the identified present and future needs of the Authority, with the aim of benefiting society as a whole.

In today’s reality, the competitiveness of each sector in every European country is largely influenced by the effectiveness of public administration, which depends on the alignment of public administration policies and the quality of services provided to citizens and stakeholders.

Guided by the need to fulfill its objectives and mission, the Authority has developed and implements a modern, integrated, and advanced management system based on the principles of standardized and efficient processes, continuous quality control to ensure compliance with regulatory and international standards, safeguarding the independence of its services, and ensuring operational continuity, with the overall goal of continuous improvement.

Below you will find the relevant documents in PDF format, where you can learn about the policies of the HGC (in greek):

Anti-Corruption and Anti-Bribery Policy

Quality Policy

Policy for the Prevention and Addressing of Violence and Harassment

Information Security Policy

Sustainability Policy

Υπεύθυνος Παραλαβής και Παρακολούθησης Αναφορών (Υ.Π.Π.Α.)