{"id":13276,"date":"2026-04-01T09:08:28","date_gmt":"2026-04-01T06:08:28","guid":{"rendered":"https:\/\/hgc.gov.gr\/public-players\/complaints\/"},"modified":"2026-09-15T13:11:23","modified_gmt":"2026-09-15T10:11:23","slug":"complaints","status":"publish","type":"page","link":"https:\/\/hgc.gov.gr\/en\/public-players\/complaints\/","title":{"rendered":"Complaints and Reports"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13276\" class=\"elementor elementor-13276 elementor-8380\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdeddc9 e-con-full e-flex e-con e-parent\" data-id=\"cdeddc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-489c01d elementor-widget elementor-widget-text-editor\" data-id=\"489c01d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The handling of complaints and reports is an important supervisory tool of the Hellenic Gaming Commission (HGC). Through complaints submitted by players and the public concerning the services or conduct of licensed operators, as well as reports of illegal betting and unlicensed gambling activities, the HGC monitors compliance and gathers valuable information about the operation of the regulated gambling market.<br \/>The collection and analysis of this information enables the HGC to identify recurring issues, detect potential breaches of the regulatory framework, and take appropriate supervisory or enforcement action where necessary, contributing to player protection and the safeguarding of the public interest.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cdd7fb e-grid e-con-full e-con e-child\" data-id=\"4cdd7fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f284c6 elementor-cta--skin-cover elementor-cta--sequenced-animation elementor-animated-content elementor-widget elementor-widget-call-to-action\" data-id=\"4f284c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/complaints.hgc.gov.gr\/cases\/diadiktyako\/\" target=\"_blank\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url();\" role=\"img\" aria-label=\"\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--grow\">\n\t\t\t\t\t\tSubmit a complaint\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item elementor-animated-item--grow\">\n\t\t\t\t\t\t<p>Submit your complaint through the electronic complaints platform. Click here &gt;&gt;<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-ribbon\">\n\t\t\t\t<div class=\"elementor-ribbon-inner\">\n\t\t\t\t\tCOMPLAINTS\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d122dd8 elementor-cta--skin-cover elementor-cta--sequenced-animation elementor-animated-content elementor-widget elementor-widget-call-to-action\" data-id=\"d122dd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"elementor-cta\" href=\"https:\/\/whistlers.gamingcommission.gov.gr\/case\/submit-a-report\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url();\" role=\"img\" aria-label=\"\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item elementor-animated-item--grow\">\n\t\t\t\t\t\tReporting Illegal Betting\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item elementor-animated-item--grow\">\n\t\t\t\t\t\t<p>To report illegal gambling activity, click here &gt;&gt;<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-ribbon\">\n\t\t\t\t<div class=\"elementor-ribbon-inner\">\n\t\t\t\t\twhistlers\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The handling of complaints and reports is an important supervisory tool of the Hellenic Gaming Commission (HGC). Through complaints submitted by players and the public concerning the services or conduct of licensed operators, as well as reports of illegal betting and unlicensed gambling activities, the HGC monitors compliance and gathers valuable information about the operation [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":12474,"parent":13252,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13276","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/pages\/13276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/comments?post=13276"}],"version-history":[{"count":3,"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/pages\/13276\/revisions"}],"predecessor-version":[{"id":23085,"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/pages\/13276\/revisions\/23085"}],"up":[{"embeddable":true,"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/pages\/13252"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/media\/12474"}],"wp:attachment":[{"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/media?parent=13276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}