{"id":13099,"date":"2026-05-12T09:00:38","date_gmt":"2026-05-12T06:00:38","guid":{"rendered":"https:\/\/hgc.gov.gr\/about-us\/quality-management-system\/"},"modified":"2026-09-18T13:36:58","modified_gmt":"2026-09-18T10:36:58","slug":"quality-management-system","status":"publish","type":"page","link":"https:\/\/hgc.gov.gr\/en\/about-us\/quality-management-system\/","title":{"rendered":"Quality Management System"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13099\" class=\"elementor elementor-13099 elementor-13068\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70fff0b0 e-con-full e-flex e-con e-parent\" data-id=\"70fff0b0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c6e431 elementor-widget elementor-widget-text-editor\" data-id=\"8c6e431\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quality Management System<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5de23a6 text-left elementor-widget elementor-widget-tp-breadcrumbs-bar\" data-id=\"5de23a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-breadcrumbs-bar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"bread6ab0707b469d2\" class=\"pt_plus_breadcrumbs_bar \"  \"><div class=\"pt_plus_breadcrumbs_bar_inner bred_style_1\"><nav id=\"breadcrumbs\"><span class=\"bc_home\"><a class=\"home_bread_tab\" href=\"https:\/\/hgc.gov.gr\/en\/\/\">\u0391\u03c1\u03c7\u03b9\u03ba\u03ae<i class=\" fa fa-chevron-right bread-sep-icon\" ><\/i><\/a><\/span> <span class=\"del\"><\/span> <span class=\"current\"><div class=\"current_tab_sec\">Page<\/div><\/span><\/nav><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5622491d e-con-full e-flex e-con e-parent\" data-id=\"5622491d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a6df80d e-con-full e-flex e-con e-child\" data-id=\"a6df80d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4ae39320 e-con-full e-flex e-con e-child\" data-id=\"4ae39320\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-71344ef2 e-con-full e-flex e-con e-child\" data-id=\"71344ef2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d89b455 side-menu elementor-nav-menu__text-align-aside elementor-widget elementor-widget-nav-menu\" data-id=\"4d89b455\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;dropdown&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-4d89b455\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-12655\"><a href=\"https:\/\/hgc.gov.gr\/en\/about-us\/mission\/\" class=\"elementor-item\" tabindex=\"-1\">Mission &#038; Vision<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-12654\"><a href=\"https:\/\/hgc.gov.gr\/en\/about-us\/values\/\" class=\"elementor-item\" tabindex=\"-1\">Our Values<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-12672\"><a href=\"https:\/\/hgc.gov.gr\/en\/about-us\/vision\/\" class=\"elementor-item\" tabindex=\"-1\">Responsibilities<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-12656\"><a href=\"https:\/\/hgc.gov.gr\/en\/about-us\/the-administration\/\" class=\"elementor-item\" tabindex=\"-1\">The Administration<span class=\"sub-arrow\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-12657\"><a href=\"https:\/\/hgc.gov.gr\/en\/about-us\/the-administration\/hgc\/\" class=\"elementor-sub-item\" tabindex=\"-1\">HGC<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-12658\"><a href=\"https:\/\/hgc.gov.gr\/en\/about-us\/the-administration\/chairs-curriculum-vitae\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Chair\u2019s Curriculum Vitae<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-20872\"><a href=\"https:\/\/hgc.gov.gr\/en\/about-us\/organisational-structure\/\" class=\"elementor-item\" tabindex=\"-1\">Organisational Structure<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-20863\"><a href=\"https:\/\/hgc.gov.gr\/en\/about-us\/human-resources\/\" class=\"elementor-item\" tabindex=\"-1\">Human Resources<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13102\"><a href=\"https:\/\/hgc.gov.gr\/en\/about-us\/quality-management-system\/\" class=\"elementor-item\" tabindex=\"-1\">Quality Management System<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31a250c4 e-con-full e-flex e-con e-child\" data-id=\"31a250c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1905832 elementor-widget elementor-widget-text-editor\" data-id=\"1905832\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"gray-quote\"><strong>Our Commitment to Quality<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2858110 elementor-widget elementor-widget-text-editor\" data-id=\"2858110\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Hellenic Gaming Commission (HGC) is committed to promoting a culture of quality, excellence, and continuous improvement across all its activities. Through the active participation of its personnel and the implementation of modern management practices, the Authority continuously enhances its services, processes, and organisational effectiveness to meet current and future challenges while serving the public interest.<br \/>In today&#8217;s rapidly evolving environment, the effectiveness of public administration plays a critical role in strengthening institutional credibility, supporting economic development, and delivering value to citizens and stakeholders. Recognising this, the HGC has developed and implemented an integrated management framework designed to ensure high standards of governance, operational efficiency, and accountability.<br \/>The Authority&#8217;s management system is founded on:<\/p><ul><li>Standardised and efficient business processes<\/li><li>Continuous monitoring and quality assurance<\/li><li>Compliance with regulatory and international standards<\/li><li>Organisational independence and integrity<\/li><li>Operational resilience and business continuity<\/li><li>Continuous improvement and innovation<\/li><\/ul><p>Through this framework, the HGC seeks to strengthen public trust, enhance the quality of its services, and effectively fulfil its regulatory and supervisory responsibilities.<\/p><h5><strong>Policies and Governance Framework<\/strong><\/h5><p>The HGC has adopted a comprehensive set of policies that support its commitment to quality, transparency, integrity, security, and sustainability.<\/p><p><strong>Key Policies<\/strong><\/p><p><a href=\"https:\/\/hgc.gov.gr\/wp-content\/uploads\/politiki-kata-tis-diafthoras-kai-tis-dorodokias.pdf\" target=\"_blank\" rel=\"noopener\">Anti-Corruption and Anti-Bribery Policy<\/a><\/p><p><a href=\"https:\/\/hgc.gov.gr\/wp-content\/uploads\/politiki-poiotitas.pdf\" target=\"_blank\" rel=\"noopener\">Quality Policy<\/a><\/p><p><a href=\"https:\/\/hgc.gov.gr\/wp-content\/uploads\/politiki-prolipsis-tis-vias.pdf\" target=\"_blank\" rel=\"noopener\">Policy on Preventing and Addressing Violence and Harassment<\/a><\/p><p><a href=\"https:\/\/hgc.gov.gr\/wp-content\/uploads\/politiki-asfaleias-kai-pliroforion.pdf\" target=\"_blank\" rel=\"noopener\">Information Security Policy<\/a><\/p><p><a href=\"https:\/\/hgc.gov.gr\/wp-content\/uploads\/politiki-viosimotitas.pdf\" target=\"_blank\" rel=\"noopener\">Sustainability Policy<\/a><\/p><p>These policies establish the standards and principles that guide the Authority&#8217;s operations and decision-making processes.<\/p><p>\u00a0<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0320826 elementor-widget elementor-widget-text-editor\" data-id=\"0320826\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Reporting Policy and Whistleblowing Framework<\/strong><\/p><p class=\"gray-quote\">Head of Receiving and Monitoring Reports (YPPA)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0b5faf elementor-widget elementor-widget-text-editor\" data-id=\"b0b5faf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The HGC Reporting Policy establishes a secure and confidential framework for the submission, handling, and monitoring of reports concerning potential violations, misconduct, or breaches of applicable laws, regulations, and internal policies.<\/p><p>The policy is implemented in accordance with:<\/p><ul><li><strong>Directive (EU) 2019\/1937 on the protection of whistleblowers<\/strong><\/li><li><strong>Law 4990\/2022 of the Hellenic Republic<\/strong><\/li><\/ul><p>Its purpose is to strengthen integrity, transparency, accountability, and good governance throughout the Authority&#8217;s operations.<\/p><p><a href=\"https:\/\/hgc.gov.gr\/wp-content\/uploads\/politiki-anaforon.pdf\" target=\"_blank\" rel=\"noopener\"><strong>Reporting (Whistleblowing) Policy<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c36f800 elementor-widget elementor-widget-text-editor\" data-id=\"c36f800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"gray-quote\"><strong>Reporting Channels<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36c7e4b elementor-widget elementor-widget-text-editor\" data-id=\"36c7e4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Employees, partners, contractors, suppliers, and other stakeholders may submit concerns or reports related to the Code of Ethics and Conduct or the Reporting Policy through the following channels:<\/p><p><strong>Written Submission<\/strong><br \/>Reports may be submitted confidentially to:<br \/><strong>Head of Receiving and Monitoring Reports (YPPA)<\/strong><br \/>Hellenic Gaming Commission<br \/>17 Acharnon Street &amp; Mavrokordatou Square<br \/>104 38 Athens, Greece<br \/><strong>Please mark all correspondence as &#8220;Confidential&#8221;.<\/strong><\/p><p><strong>Email Reporting<\/strong><br \/>Reports may be submitted electronically to:<\/p><p><span id=\"cloak863925a84de5d8e3d9f4ad4ea43ddc34\"><a href=\"mailto:yppa@hgc.gov.gr\">yppa[@]hgc.gov.gr<\/a><\/span><\/p><p><strong>In-Person Meeting<\/strong><br \/>A personal meeting with the YPPA may be arranged at the request of the reporting person within a reasonable timeframe.<\/p><p><strong>Oral Reports<\/strong><br \/>Where a report is made orally, minutes may be prepared or the discussion may be recorded, where permitted and with the consent of the reporting person. The reporting person retains the right to review, correct, and approve the recorded content before it is finalised.<\/p><p><strong>External Reporting Channels<\/strong><br \/>The HGC informs stakeholders of their right to submit reports directly to the National Transparency Authority (NTA) or another competent authority, where appropriate.<\/p><p><strong>National Transparency Authority<\/strong><\/p><ul><li>\u00a0<strong>email:<\/strong> <span id=\"cloaka3879e789ac9ba02a06ce4be6c868f82\"><a href=\"mailto:kataggelies@aead.gr\">kataggelies[@]aead.gr<\/a><\/span><\/li><li>\u00a0<strong>Online Reporting Platform:<\/strong> https:\/\/aead.gr\/submit-complaint\/<\/li><li><strong>Postal Address:<\/strong>\u00a0National Transparency Authority<br \/>195 Lenormand &amp; Amphiaraou Street<br \/>104 42 Athens, Greece<\/li><\/ul><p>Reports may also be submitted to any other competent authority, where relevant under applicable legislation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Quality Management System \u0391\u03c1\u03c7\u03b9\u03ba\u03ae \u03a3\u03b5\u03bb\u03af\u03b4\u03b1 Our Commitment to Quality The Hellenic Gaming Commission (HGC) is committed to promoting a culture of quality, excellence, and continuous improvement across all its activities. Through the active participation of its personnel and the implementation of modern management practices, the Authority continuously enhances its services, processes, and organisational effectiveness to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":11486,"parent":12484,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13099","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/pages\/13099","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/comments?post=13099"}],"version-history":[{"count":14,"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/pages\/13099\/revisions"}],"predecessor-version":[{"id":23436,"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/pages\/13099\/revisions\/23436"}],"up":[{"embeddable":true,"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/pages\/12484"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/media\/11486"}],"wp:attachment":[{"href":"https:\/\/hgc.gov.gr\/en\/wp-json\/wp\/v2\/media?parent=13099"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}